DELIVERY TERMS
1. Delivery Time and Fees
• Deliveries will be completed within 1-14 business days from the confirmation of the order (depending on the shipping address and selected delivery method).
• Shipping fees are displayed during checkout and vary based on the chosen delivery method.
• Free shipping may be offered as part of specific promotions or campaigns.
2. Delivery Locations
• Orders are shipped only within the United States.
• Deliveries cannot be made to P.O. Boxes.
• Special shipping fees and delivery times may apply to Alaska, Hawaii, and other U.S. territories.
3. Order Processing
• Orders are processed after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
4. Delivery Tracking
• A tracking number will be provided for every order. Customers can track the status of their orders online.
• A signature may be required upon delivery.
5. Undeliverable Packages
• Our Company is not responsible for undeliverable packages due to incorrect or incomplete address information provided by the customer.
• Undeliverable packages will be returned to us, and the customer will be contacted to correct the information. A reshipping fee may be applied.
6. Damaged or Missing Items
• Customers must report any damaged or missing items within 5 business days of delivery by contacting us at info@silveroni.com.
• After reviewing the customer’s claim, we will replace the damaged or missing items free of charge or process a refund if applicable.
7. Order Cancellations and Modifications
• Orders can only be canceled or modified before they are shipped.
• To cancel or modify an order, please contact our customer service team promptly.
8. Returns for Delivered Items
• Customers may request a return within 30 days of receiving their order. Shipping fees for returned items are non-refundable.
• Returned items must be unused, in their original packaging, and include all accessories.
9. Legal Compliance
These delivery terms are prepared in accordance with U.S. Federal and State Consumer Protection Laws. In the event of a dispute, the jurisdiction of our Company’s registered office will apply.
Contact Information:
If you have any questions or concerns, please contact us:
• Email: info@silveroni.com
• Phone: +66 954 12 10 00
