FAQ

When your order is shipped, you will receive an email with tracking information. You can use the provided tracking number to monitor the status of your shipment.

Delivery time depends on the shipping method you choose:

• Standard Shipping: Up to 14 business days
• Express Shipping: Up to 14 business days
• International Shipping: Up to 14 business days, depending on the destination

Shipping costs vary based on the shipping method selected and the destination of the order. The total shipping cost will be calculated and displayed at checkout.

If you are not satisfied with your order, we offer the following return and cancellation options:

• Products must be returned within 30 days of the delivery date.
• Orders can be canceled within 24 hours of purchase.
• For more detailed information, please visit our Return and Cancellation Options page.

International orders may be subject to customs duties and taxes. These charges are the responsibility of the recipient and are not included in the shipping cost. Please check with your local customs office for more information.

If you receive a damaged or defective product, please contact our customer service team immediately at destek@silveroni.com or +66954121000. We will arrange for a replacement or a full refund, including any shipping costs incurred.

Delivery times can vary based on several factors. Delays may occur due to customs processing or logistical issues, especially with international shipments. You can track the status of your order using the tracking information provided or contact our customer service team for assistance.

Yes, our products are guaranteed against manufacturing defects. For more information, please contact our customer service team.

To cancel your order, contact our customer service team within 24 hours of purchase at destek@silveroni.com or +66954121000.

You can purchase Silveroni Diamond products from our website at www.silveroni.com or from our authorized retail locations.